Bring The Ocean Home

At Home Refresh, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and handle information when you visit our website or request our home improvement and related services.

1. Information We Collect

We may collect information that you voluntarily provide through contact forms, service inquiries, consultation requests, or other website interactions. This may include your name, email address, phone number, property information, service requirements, and other information necessary to respond to your request.

2. How We Use Your Information

• To respond to your questions and service inquiries.
• To provide quotations and consultations.
• To schedule appointments and services.
• To communicate about ongoing projects.
• To improve our website and customer experience.
• To provide requested services and support.

3. Protection of Information

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyze usage, and enhance your browsing experience. You can manage cookies through your browser settings.

5. Third-Party Services

We may use third-party providers for hosting, analytics, communication, maps, scheduling, or other website functions. These providers may process information according to their own policies.

6. Sharing of Information

We do not intentionally sell your personal information. Information may be shared with trusted contractors, technicians, suppliers, service providers, or other parties when necessary to provide requested services or comply with legal obligations.

7. Marketing Communications

If you subscribe to optional communications, you may receive updates, service information, or promotional messages. You may request to stop receiving optional marketing communications at any time.

8. Children's Privacy

Our website is not intentionally directed toward children, and we do not knowingly collect personal information from children without appropriate authorization.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policies of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page along with an updated "Last Updated" date.

These Terms & Conditions govern your use of the Home Refresh website and your interaction with our home renovation, interior, exterior, installation, security, safety, and related services.

1. Our Services

Home Refresh may provide or coordinate services including full home renovation, home interior, home exterior, home décor, bathroom remodeling, kitchen renovation, roofing, flooring, door installation, smart locks, doorbells, security installation, fire safety installation, lawn installation, solar panel installation, gutter installation, home warranty services, and related home improvement solutions.

2. Quotations and Estimates

Estimates and quotations are based on the information available at the time they are prepared. Final pricing may change due to site conditions, material selections, design changes, additional work, labor requirements, or other project-related circumstances.

3. Property Inspection

Certain services may require an on-site inspection before a final quotation, scope of work, or project schedule can be confirmed.

4. Customer Responsibilities

Customers are responsible for providing accurate information, providing reasonable property access, communicating project requirements, and obtaining any permissions or approvals that are legally the customer's responsibility.

5. Materials and Products

Product availability, colors, finishes, textures, specifications, and materials may vary depending on suppliers and availability. Where necessary, an alternative product may be proposed for approval.

6. Project Timelines

Project completion dates are estimates unless a specific completion date has been agreed in writing. Delays may occur because of weather, material availability, inspections, permits, site conditions, customer-requested changes, or circumstances outside reasonable control.

7. Additional Work and Changes

Any changes to the approved project scope may result in additional charges and changes to the project schedule. Additional work should be approved before it begins.

8. Security and Fire Safety Services

Security systems, smart locks, doorbells, fire safety equipment, and related installations are intended to improve protection and safety but cannot guarantee prevention of theft, fire, unauthorized access, property damage, or other incidents.

9. Roofing, Solar and Specialized Installations

Specialized services may require property assessments, structural checks, electrical requirements, permits, inspections, utility approvals, or other technical requirements before installation.

10. Payments

Deposits, milestone payments, balances, and other applicable charges will be communicated before the relevant project or service begins. Customers are responsible for payments according to the agreed payment schedule.